Privacy Policy

Privacy Policy — Synova Tech

Company: Synova Tech Ltd.
Registered Office: Innovation House, 45 Kingsway, London, WC2B 6AA, United Kingdom

1. Our Commitment to Your Privacy

At Synova Tech, we respect your privacy and are committed to protecting your personal information.
This policy explains how we collect, use, and safeguard your data when you visit our website synovatech.co.uk or make a purchase from us.

2. Information We Collect

We collect personal information that helps us deliver and improve our services, including:

  • Personal Details: Name, billing and shipping addresses, phone number, and email.

  • Payment Information: Processed securely through our payment partners (we do not store full card details).

  • Order Information: Products purchased, order dates, and transaction details.

  • Device & Usage Data: IP address, browser type, operating system, and site interaction (via cookies and analytics).

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders.

  • Communicate with you regarding your purchase or enquiry.

  • Provide technical and customer support.

  • Improve our products, services, and website experience.

  • Send updates, offers, or newsletters (only if you opt in).

We will never sell your personal information to third parties.

4. Legal Basis for Processing

We process your personal data under the following legal grounds:

  • Contractual necessity (to fulfil your order).

  • Legitimate interests (to improve customer experience).

  • Consent (for marketing communications).

  • Legal obligation (for tax or regulatory compliance).

5. Sharing Your Information

We may share limited data with trusted partners who help us operate our business, such as:

  • Payment processors (e.g. Shopify Payments, PayPal).

  • Delivery partners (e.g. Royal Mail, DPD).

  • Analytics providers (e.g. Google Analytics).

All third parties are contractually bound to keep your data secure and use it only for the agreed purpose.

6. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy — typically 6 years for accounting and legal compliance.

7. Your Rights (UK GDPR)

You have the right to:

  • Access a copy of your personal data.

  • Request correction or deletion of your information.

  • Withdraw consent for marketing communications.

  • Object to certain types of processing.

To exercise your rights, contact us at privacy@synovatech.co.uk.

8. Cookies

Our website uses cookies to improve functionality and enhance your browsing experience.
You can manage or disable cookies through your browser settings at any time.
For more details, see our Cookie Policy.

9. Data Security

We use industry-standard encryption, secure servers, and access controls to protect your data from unauthorised access, disclosure, or misuse.

10. International Transfers

If we transfer personal data outside the UK or EEA, we ensure that equivalent levels of protection are maintained through approved legal safeguards (such as Standard Contractual Clauses).

11. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Effective Date.”

12. Contact Us

For questions or concerns regarding your personal data, please contact our Data Protection Officer:

Email: privacy@synovatech.co.uk
Address: Synova Tech Ltd., Innovation House, 45 Kingsway, London, WC2B 6AA, UK